Kymatra Refunds

The policy

If Kymatra is not what you wanted, ask for a refund within 30 days of buying it and you will get one. You do not have to explain why, and you will not be asked to troubleshoot anything first.

There is a 14 day trial with everything unlocked, so you should never need this. It exists so that buying is not a risk.

How to ask

Either way works:

Email [email protected] with the email address you bought it with, or your order reference.
Reply to the receipt from Paddle, who handle the payment and will process the refund.

Refunds go back to the card or account you paid with. Paddle usually return the money within a few working days, though how quickly it shows up is up to your bank.

After a refund

Your licence ends when the refund is issued. Remove it from Kymatra's Settings and delete the app — continuing to use Kymatra after being refunded is using it without a licence.

Asking for a refund is agreeing to that. It is the only thing this policy asks of you, in return for not asking you anything else.

Asking your bank instead

If you reverse the payment through your bank rather than writing in, it reaches the same place more slowly and with a fee attached. Ask here first: it is faster, and it is not refused. A reversed payment ends the licence exactly as a refund does.

The one limit

This covers a licence you bought for yourself, once. If you have been refunded for Kymatra before, buying it again is final: the 14 day trial is there to help you decide, and a second refund is not something this policy offers.

Buying and refunding repeatedly, or refunding an order after passing the licences on, is not what it is for.

Separately, and whatever this page says, any statutory right you have to cancel a purchase is yours regardless. This policy is meant to be more generous than that, never a replacement for it.

If something is broken

Before asking for a refund because Kymatra is not working, it is worth one email. Most problems are the audio recording permission and take a minute to fix. Use Copy Diagnostics in Settings and send what it gives you to [email protected]. If it cannot be fixed, you get the refund anyway.